Customisable Agent Fallback Messages

We’ve added a new update that lets you customise your agent’s fallback message when it can’t answer a question. Instead of a generic response like “I don’t know,” you can now tailor the message to match your brand’s tone, whether that’s directing users to your support team, providing next steps, or adding a bit of personality or humour.

Just head to the settings page of your agent and add your custom message 🙌🏻